Common Mistakes in Customer Service

      Hello everybody, Today I will be talked about common mistakes in customer service which the important for customer service job. The service job is a lot of patient for people that suffer emotion of customer. The customer service job is such as guide, air hostess, a waiter, and others jobs. And then, the important that have common mistakes in customer service in working. We will be solutions it for avoid this happening.

      First of all, every job must be trained before starting work that each of organization has solution of occurs in other problems and when we have a problems it make customer dissatisfied. We should do it.

      Second, intend to listen with customers that we show understand his or her feelings and regrets in the incident.

      Third, we don’t argue that not any cases don’t argue with customers and if we argue make customers angry even more.

      Fourth, should to say “sorry” and that was informative and then, sincerely apologized many times and say “thank you” for that Tell the incident to us quickly known.

      Finally, corrective actions to immediate that show customers that the problem was his or her are the most important and it’s for satisfaction customers.

My Life in Ruins

     Georgia, American girl moved to Greece because of the problems of her life and she taken a job as a tour guide in Greece while, waiting job confirm from the University. She lives with her tourists with different character. But her boss reduces salary and send tourists that have many problems to Georgia take care. 

    Moreover, her last tour group that is the tourists will be a definite problem. Besides, she have Poupi driving a tour his mysterious character. Georgia was faced with a chaotic trip tour on 4 days.

    So, She works explain the landmark of Greece without the tourists to relax that bring tourists do not want to go back to her tour which different from Nico’s tour guides from the same company as her and Nico working fun, relaxed , and friendly with tourists.

      Therefore, Georgia get dispirit to work .She want to resign from this job and then she meet Irv the tourists in her group tour. He tries to change her work that get she relaxed with a guide make she enjoys being a tour guide and want to continue this job

      Finally, I have watched this movie that get my thinking the guide is not as easy as my think. It must be patient with emotion of tourist and must relax, enjoy with job.

Destination in Thailand: CHINATOWN

History

Bangkok’s Chinatown is a popular tourist attraction and a food haven for new generation gourmand who flock here after sunset to explore the vibrant street-side cuisine. At day time, it’s no less busy, as hordes of shoppers descend upon this 1-km strip and adjacent Charoenkrung Road to get a day’s worth of staple, trade gold, or pay a visit to one of the Chinese temples.

Where to stay

There're a number of reasonably priced hotels in Chinatown Bangkok. The Bangkok Centre Hotel and SK Boutique Mahanakhon Hotel are near the Hua Lam Pong subway terminal station just a five minute walk to Yaowarat.

 The Bangkok Centre Hotel

SK Boutique Mahanakhon Hotel

Where to eat

The restaurants mostly specialize in Southern Chinese (Cantonese) cooking, with noodles, seafood and, at lunchtime, dim sum dominating the menus. Large restaurants line the bustling Yaowarat Road, but venturing into the little 'soi' (streets) or lanes will lead you to much cheaper yet equally enjoyable establishments. Moreover, bird's nest and shark fin soup is a product that has a famous.

Dim Sum

Bird's Nest And Shark Fin Soup

Where to Shop

   Chinatown is the biggest variety of eateries and shopping choices. With about 14% of the buildings in the district designated as historical landmarks, Chinatown is home to many fine examples of the architecture of Bangkok's early years. A good example is the Tang To Gung gold shop on Sampeng Lane, around Mangkon Road

Gold Shop

 Places to visit

Wat Mangkon Kamalawat

Wat Mangkon Kamalawat

     Nestled in the heart of Chinatown, Bangkok's most important and largest Chinese-Buddhist temple is the hub of activities during festivals like Chinese New Year and contains spectacular Buddhist, Taoist and Confucian shrines. It dates back to 1872, and was called Wat Leng Nui Yee until King Rama V changed it to Wat Mangkon Kamalawat (which means Dragon Lotus Temple).

Wat Traimit

Wat Traimit – The Temple of the Golden Buddha

   At first glance, the three-metre high Buddha image looks rather average and undeserving of the busloads of tourists that flock here every day. The big attraction is the remarkable fact that it's made of 5.5 tonnes of solid gold, with an equally fascinating story behind it.

Samphanthawong Museum

Samphanthawong Museum

    This community museum is dedicated to the early Chinese immigrants of Bangkok. Set within the same compound as Wat Traimit, it is worth checking out if you’re eager to learn more about the history of the place.

When is the best time to visit

    In Chinese New Year, There are a variety of activities and have many people wear red shirt for Chinese New Year’s celebration. Moreover, have many shops and favorable. items for sale.

Chinese New Year in Chinatown at Bangkok

Travel in Bangkok: ASIATIQUE the Riverfront

    Hello Everybody , In the this New Year holiday. Where do you go to New Year’s countdown celebrations?  If you don’t know where do you go. I can offer another choice for you.

 History

    ASIATIQUE the Riverfront is architectural style a refurbishment of the authentic architecture in 1907 - 1947 A.D. to be immersed in the magnificence of the architecture in the reign of King Rama 5th (Colonial Period). Moreover, cultural heritage and a global lifestyle play a big role in the concept and design of ASIATIQUE the Riverfront. Modeled after Bangkok’s four major trade districts, the project weaves together all the essential elements that define what Bangkok was, as well as redefine what it is and what it will become in the near future.

Chareonkrung Distrist

Joe Louis Theatre

     Chareonkrung District, once the old trade center, is now a new road to the country’s modernization’. Find both traditional and modern Thai culture through performing arts, Thai puppets by Joe Louis Theatre and Calypso Show as well as more than 1,000 retail shops selling Thai handicrafts, souvenirs home décor and spas.

Town Square District

Town Square District blends Thai and Western ways of life, with an international dining scene and sports bars. There is also space for events and activities, including sports, games and product launches.

Factory District

 Factory District is the area for fashion showcases, a hip dining scene and shops selling all kinds of design products from clothing to gadget. The focus is on modern lifestyles born after the ‘Industrial Age’.

Warehouse 8

    Waterfront District, the main highlight at ASIATIQUE,The Riverfront, is essentially the development of Bangkok’s riverside from a centre of trade to tourism. International fine-dining establishments occupy the areas along the riverbanks, while the city’s longest public boardwalk (300m) is lined with restaurants and events venues. This is also where the concerts, festivals and the New Year’s countdown celebrations take place.

Waterfront District

     In addition, you can travel by Personal car, bus, express boat, yacht, BRT, BTS from Saphan Taksin station and take a shuttle boat to ASIATIQUE’s pier 

Transportation 

   

 Finally, you can travel to ASIATIQUE the Riverfront without having to travel to the far reaches of the province. And then, you still save money and time in your fare.

Recommend my vlog

   Recently, I and my lovely friends recorded video clips or called “vlog” about meeting and greeting in the hotel and the airport which I have acted as a tourist and then I have edited this video clip by myself.

  And then, that important I would like the followers to view and comment this video clips.

Blogs: A great marketing opportunity to cheat?

     

      Nowadays, many companies already are use blogs to focus groups for research customer group and moreover, to develop better customer relation programs, to promote new products that is opportunity to communicate with customer.

     Therefore, the cost of adverting on blog is very inexpensive relation to other traditional media, still for garner objective feedback from bloggers.

     But, some marketers believe that to the blog is a dangerous place that is include a critical of product

This is a free blogging

     According to Sharon Morgan, writing on webpronews.com, reports on a company that market itself as an internet company but hires people with expertise in specific area to involve themselves into a blogging community.

    Finally, blog for marketing it same trading via the Internet or shopping online and make a blogging are advantage and disadvantage in the marketing.so, we should thinking before purchase a product.

The Internet

    Once a time, I was reading the article that about the internet and then it show in the website its title is “Advertising is dead long live advertising” that is interesting for this period .moreover, this article has been found in United States and to spending more than $ 279 Billion that a new record.

    Therefore, many people use the internet with habit and spending more time to online. In addition, many people would choose the internet 50.5 percent and only 28.5 percent would choose TV.

    In addition, the internet as their main source of news that service better than magazine for finding information about product or music and other. Moreover, internet can finding to read news story online and still watching news clip online from many website.

   According to Jeffrey Cole, director of the UCLA center for communication policy, ”TV is still the best game in town… I don’t think you’ll see one-third of media budgets going to interactive. But you don’t hear as much about people making fun of the internet anymore.”

  So, when we use on internet should be spend time to feeling happy and funny but not should be spend time for internet much because internet has advantages and disadvantages in its.

AirAsia

  

 Today, both in and outside our country it’s have business is very high competitive .so, I talk about Enhancing motivation, ability, and opportunity to process public relations messages and then I will example Air Asia company .

   First of all, Air Asia launched with the main slogan “Everyone Can Fly”, and motivates to encourage passengers never to travel by air. The model is presented to travel basis, fares travel tickets are added to food and drinks.

   Moreover, Air Asia is a novelty and focuses to use of computer technology is enormous with reducing the cost of deployment of personnel to operate the system which is more convenient and pay with a credit card that quickly and safely.

   Then, Air Asia will use the same strategy to focus the customer believe to be an opportunity “Good Service, Low Cost and Low Fare” that is heart of Air Asia from begin.

    Finally, Air Asia has many promotions such as “BIG SALE ALL IN FARE FROM 0 THB” this is one of promotion for enhancing motivation, ability, and opportunity from customers.

www.airasia.com